Last winter we took on the daunting task of updating all of our systems at HSB. Looking for something much more mobile and user friendly, we opted to transition all of our online registration over to MindBody. A product we have used with great success in the Academy, we felt it was an appropriate solution. Though many of you have navigated the system without issue, some have been having trouble. To clear up any potential problems we wanted to provide some answers to the most commonly asked questions.
I already have an account, why won’t it let me log in?
As mentioned the system is 100% brand new, therefor everyone will be required to set-up a new account to register. Click Here to get started.
I have set up an account, why can’t I log in?
This question will be targeted to those that are utilizing MindBody for our Academy. Although they use the same software, the Academy and Camps use different databases. You will be required to set-up a new account for each. If you are getting an error message, make sure you are completely logged out of the Academy site. It will not allow you to get to the Camps page without logging out of the Academy page completely. You will know you are at the right spot if the logo at the top is blue and say HSBCAMPS.
I am registering multiple kids – do I need to set up a separate account for each one?
No – although the system is not great for families (they are working on a fix for this), you can register all of your children under one account using the “Add A Sibling Tab” in your profile. Please make sure to complete each profile by filling out all the index questions (t-shirts, grade, position, etc.) for each user.
If I use the a payment method, when are my payments due?
Payments are the same as they are every year. On May 1, 2015, 50% of your outstanding balance was due with the remaining due 30 days before camp starts. Click Here to log in and make a payment.
How do I make a payment?
Under the Account Details section of your account, if you have a balance you will see a button that says “Make a Payment.” Click this to be redirected to the payment portal.
For those that have any additional questions please feel free to contact us. Appreciate your patience through all of this and look forward to seeing you on the court this summer.
-The HSBCAMPS Team-